Company Service


In order to serve overseas customers better, our company set up a foreign trade department in 2016, mainly consisting of foreign trade sales and after-sales technicians.

 

Pre-sale Service:

 

Responding time: OUCO foreign trade sales offer 12 hours quick pre-sales response and free consulting. Any kind of technical support are available for users.

 

Free solution: We offer progressing solution design to all the distributor and users winthin 24 hours.

 

After-Sales Service:

 

Responding time: OUCO after-sales technicians will ensure 24-hour after-sales technical support upon receiving user’s notification.

 

Free guarantee repair (including labor and material): free repair service during the quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects.

 

Spare parts: necessary spare parts are provided together with products to customers.

 

Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of hardware and software of products and they are able to estimate and solve small problems.

 

Telephone investigation: our after-sales team will phone the user every month during the warranty period to follow up the working condition of the products, and to discover and solve problems, if necessary.

 

Software upgrade: lifelong maintenance of controlling system, incessant improvement of the system functions and continuous software upgrades.

 

Site instruction: service of installation is available.


In order to meet the customer's delivery date, our installation engineers are installed in the rain.

In order to meet the customer's delivery date, our installation engineers are installed in the rain.